About the Event

Experience the Future of Accent

Join us for a dynamic, interactive conference where we come together to shape the future of Accent .




This year’s event is more than a conference - it’s a shared moment to reflect on where we are, explore where we’re going, and actively contribute to our next corporate strategy.

Bringing together colleagues from across the organisation, the day blends inspiring keynote speakers, practical skills sessions, and deep-dive roundtable discussions. Our multi-track agenda gives you the flexibility to choose what matters most to you - whether that’s building future skills, hearing powerful perspectives, or helping shape our strategic priorities.

You’ll hear from leaders and external voices, celebrate our successes through the Be Accent Awards, and take part in meaningful conversations that will directly influence our future direction.

Whether you’re joining to be inspired, to learn, or to have your voice heard - this is your opportunity to play a part in building a high-achieving organisation, delivering brilliant customer experiences, and creating sustainable homes and communities.

This is our future. Built together.



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500+ 
Voices

One organisation. One conversation about our future



3 
Ways 
to 
Engage

Build skills. Be inspired. Shape the strategy



A 
Day 
That 
Matters

From powerful keynotes to interactive sessions. What you say here will directly influence our next chapter.




Celebrate 
Success

Be Accent Awards recognising colleagues who bring our values to life




Event Agenda
15:15 to 16:00

Test Session (Steve)

10:00 to 10:40

Opening Remarks & Key Note

We’ll open the conference with a powerful message from our Chief Executive, setting the tone for the day and the journey ahead.

As Accent marks 60 years, this session brings us together to reflect on how far we’ve come and, more importantly, where we’re going next. Through a dynamic opening video celebrating our journey, you’ll see the impact we’ve made for customers, communities and each other.

This isn’t just a look back. It’s a call to action.

Our Chief Executive will share why this moment matters and why shaping our future is something we must do together. As we begin building our next five-year strategy, this session will connect our purpose, our performance and our ambition for what comes next.

You’ll hear:

  • Where we are today - our progress, challenges and opportunities
  • What the future demands of us as an organisation
  • Why every colleague’s voice matters in shaping what comes next
  • How today is about more than listening - it’s about contributing

This session sets the foundation for the day: open, honest and forward-looking.

Because the future of Accent isn’t something that happens to us, it’s something we build together.

Nick Apetroaie

Chief Executive,

11:30 to 12:10

What Customers Really Experience (And What We Don’t See)

Jenny Osbourne

Chief Executive, Tpas

Jenny has been Chief Executive of Tpas since 2014. She started in 2002 as Membership Manager which began her continued passion and committment to the Tpas membership family. Before joining Tpas Jenny worked for the Post Office in branch management and HR roles and worked for Scottish and Newcastle Retail based in Leeds in stock control management.

Outside of Tpas Jenny loves her book club, helping out at her local park and is head over heels in love with her cocker spaniels Coco and Amber.

11:30 to 12:10

Understanding how we’re regulated – preparing for inspection.

11:30 to 12:10

Growing at Accent: Career Stories & Future Skills

Angela Cahill

Lead Organisational Development Business Partner, Accent Group

13:25 to 14:10

Corporate Strategy - Customer

Purpose: to define priorities for our 2030 strategy

Dean Anderson

Executive Director of Customer Experience, Accent Group

Our Experts

Featured Speakers

Join us to learn from industry leaders and visionaries shaping the future

Muhammad Bilal

Hafsa Admin

Angela Cahill

Lead Organisational Development Business Partner, Accent Group

Debbie Hinbest

Executive Director of People, Culture and Transformation, Accent Group

Dean Anderson

Executive Director of Customer Experience, Accent Group

Conan McKinley

Executive Director of Assets and Compliance, Accent Group

Jenny Osbourne

Chief Executive, Tpas

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Jenny Osbourne

Tpas

Jenny has been Chief Executive of Tpas since 2014. She started in 2002 as Membership Manager which began her continued passion and committment to the Tpas membership family. Before joining Tpas Jenny worked for the Post Office in branch management and HR roles and worked for Scottish and Newcastle Retail based in Leeds in stock control management.

Outside of Tpas Jenny loves her book club, helping out at her local park and is head over heels in love with her cocker spaniels Coco and Amber.

Mandy Hickson

from Fast Jet Pilot to Inspirational Speaker,

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Mandy Hickson

In today’s fast-paced, high-pressure business world, organisations can struggle to maintain peak performance, effective teamwork, and resilience under pressure. Leaders often grapple with decision-making in times of uncertainty, while teams can falter when communication and trust break down. Mandy Hickson brings unmatched expertise from one of the most critical environments imaginable, the cockpit of a fast jet. As one of the first female fighter pilots in the RAF, Mandy operated in a male-dominated world, making split-second decisions at supersonic speeds, leading teams under intense pressure, and delivering results when the stakes couldn’t be higher.   Her unique journey has been featured in her bestselling book “An Officer, Not a Gentleman”, and she, alongside husband Craig Hickson, delve into their joint experiences in “An Officer And Her Gentleman”. She now inspires audiences worldwide as a professional speaker, working with organisations to translate lessons from the skies to the corporate world. By booking Mandy Hickson as your keynote speaker, your organisation will gain invaluable insights into building high performing teams, making confident decisions under pressure, and fostering an environment of trust, communication, and resilience.   Mandy’s engaging storytelling, practical strategies, and ability to connect with audiences on a personal level will leave your team inspired and equipped to face challenges head-on. Whether it’s about leading with courage, adapting to change, or embracing diversity, Mandy delivers powerful messages that resonate long after the event. 

Nick Apetroaie

Chief Executive,

FAQS

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